Daniel Breston, Qriosity Limited

Workshop: IT going slow, reputation poor, service partners not delivering?  Have you tried to lean your IT Service Management? Your budget is 30% Development and the rest keeping things running with a mix of internal and external IT teams. Your Service Desk does not add value as no one is paid to call them but you do get a lot of calls for help to fix or make a request. You are struggling to maintain compliance or introduce robust disaster continuity. Your PMO and Dev teams struggle to work with the Operations teams. Your SLAs are worthless. Any of this sound...

Håkan Borglund, Toyota Material Handling...

Håkan Borglund is the CIO of Toyota Material Handling Europe (TMHE), which offers a full range of Toyota counterbalanced forklifts and BT warehouse equipment. Toyota Material Handling is the global leader in materials handling according to rankings by DHF, Logistics Journal and Modern Materials Handling. The challenge for many material handling customers is to optimize their truck fleets, improve the logistics processes and reduce the overall energy consumption. Håkan’s team has developed Toyota I_Site, which is improving safety, reducing cost and increasing...

Karim Aouadi, BG2AA

Karim Aouadi had worked for several leading consulting companies in agility and performance, when he decided to put in practice his Agile and lean expertise as an entrepreneur in order to design business management services in the cloud suitable for small and medium-sized firms. He co-founded BG2AA, a technology company utilizing the cloud for manufacturing ambitious engineering projects as Printing and Design 3D or eCommerce software and platform.

Yves Caseau, AXA

Lean Startup as the innovation engine for the Digital Agency at AXA AXA’s Digital Agency is a recent offspring of AXA digital strategy, whose purpose is to deliver innovative services to both AXA customers and prospects, in 55 countries. To ensure that their mobile and web applications bring true statisfaction to their users, the Digital Agency follows the Lean Startup methods from Eric Ries, with numerous insights that may be found in “Running Lean” (Ash Maurya) or “The Lean Enterprise” (Trevor Owens & Obie Fernandez). The goal is to...

Khuloud Odeh, Urban Institute

The power of Lean to modernize mission-driven organizations What can Lean teach us about the improvement of non-profit business processes? In 2014, The Urban Institute, the Social & Economic Policy Research Center based in Washington DC in the US, turned to Lean to help modernize organizational processes from the inside out, beginning with their grant and contract proposal development process. Responding to requests for proposals is the primary method for Urban to obtain new projects and funding, and it was identified by 68% of surveyed staff as being challenging,...