Laurent Bossavit
Sometimes it feels like a fact of life, like death and taxes, that software developers are ever cursed to write code full of bugs, then take them out one by one, with the patient assistance of testers (also known as “quality assurance”). At times we could believe that programming is special, that the Lean ideal of “right first time” cannot apply there, and developers and testers are doomed to the current uneasy (and sometimes adversarial) relationship. Here is a real story, not a fairy tale, to shine a hopeful light for those walking the Lean path...
Mike Orzen, Mike Orzen & Associates...
Mike will run a pre-conference masterclass: “Building Your Lean IT Roadmap” on 13 March and present “Lean IT, DevOps & Agile – Learnings from Nationwide” Six years ago, Nationwide (an insurance and financial services company with US$26 billion in annual revenues) embarked on building industry leading software engineering capabilities. Their lean journey has enabled and engaged their 9,000+ person IT organization to deliver great solutions to customers and partners with ever-increasing levels of quality. In this session, we’ll explore the...
Pierre Masai, Toyota Motor Europe
Hoshin Kanri literally means “Compass Management”. Its main purpose is to agree the direction at each level of the company in a way that leaves both latitude to operational units – IT included – to formulate their own plans, and to align them horizontally and vertically from the top company direction to the employees and back (“catchball process”). Pierre Masai will share insights and explain concretely how this process works at Toyota, including at the IT function he leads, but also the experiment he conducted to support the Hoshin process of any organization...
Marie-Pia Ignace, Institut Lean France
Biography: Marie-Pia Ignace is highly experienced in managing large operations in the service industry. She started her career as a station master at the French railway company. Twelve years later, she was in charge of a business unit at Atos Origin, managing 2,800 persons distributed over 8 call centers. She launched one of the first French online banks. Subsequently, she built and deployed the first Lean program at BNP Paribas. Since then, she has conceived and deployed Lean management programs for other major European companies, engaging more than 4,000 people in IT,...