Leonardo Mattiazzi, Ci&T

Leonardo Mattiazzi is vice president, Europe and ASPAC, at CI&T. With CI&T since 1997, Mattiazzi has spearheaded several of the company’s critical business units, including Professional Services, Sales, Marketing and Software Products. He also leads the company’s Disrupt! initiative that aims to generate the next growth engine for the company. Mattiazzi has been an active proponent and driver of the CI&T’s transformation into a Lean organization. He has become a prominent industry thought leader on the topic of Lean as both an application...

Michael Jones, eBay

Michael leads a team serving eBay’s continental European markets with content management, content strategy, tools & process expertise. Our content enables the business to inspire, advise and engage buyers and sellers, maintaining consistency across markets and languages. Formally, Michael worked for over decade in customer service, gaining frontline experience as an agent, process and project management and building up and running a European team of specialists looking after eBay’s online self service. Michael is based in...

Bertrand Eteneau, Faurecia

Bertrand Eteneau graduated in 1983 from the Ecole Centrale de Paris in Engineering specializing in Applied Mathematics and Artificial Intelligence. Mr Eteneau started his professional career at IBM, where he worked for almost 10 years in various positions including the electronic components division as general manager and sales and marketing as international sales account manager. He then became CIO of the international transport branch of Group Bolloré and Chief Operating Officer of 3 Suisses. Between 2003 and 2005 he held the position of Vice President of Gartner France...

Indranil Das, Ericsson India Global Serv...

Indranil is working as Vice President, Solution Design & Delivery responsible for leading Ericsson’s business within Global Services Center India for global clients in Telecommunication, Media & Entertainment and Utilities. He comes with very rich experience in Global Delivery, Communication and ICT services. Before joining Ericsson, Indranil worked for PricewaterhouseCoopers and IBM where he was instrumental in pioneering global delivery model. Indranil is a member of the Ericsson’s Global Services Leadership team driving organization vision, long term...

An IT manager goes to the gemba to engag...

How do you know if your teams and managers are aligned with your objectives? How do you get your teams to progress and better serve their users? An IT production manager at BNP Paribas will explain his challenge with involving his first-line managers in this process, and what he learned along the way.

Daniel Breston, Qriosity Limited

Workshop: IT going slow, reputation poor, service partners not delivering?  Have you tried to lean your IT Service Management? Your budget is 30% Development and the rest keeping things running with a mix of internal and external IT teams. Your Service Desk does not add value as no one is paid to call them but you do get a lot of calls for help to fix or make a request. You are struggling to maintain compliance or introduce robust disaster continuity. Your PMO and Dev teams struggle to work with the Operations teams. Your SLAs are worthless. Any of this sound...