Lean Data Center: A Telco Experience

Service Providers are complex organizations with several departments like IT, Service Support and Innovation. Andrea shared lessons from several Lean cases within Telecom Italia, the Italian leading Telco Service Provider. The experiences regard the Lean Data Center initiative and improvement of the Product Service Delivery and Service Assurance Processes. Andrea presented the approach he used and how he notably tailored Lean tools to a data center environment, the impact on people and the results he obtained. Specific issues of service environments were highlighted such...

Lean at support functions: from steering...

We hear a lot about optimizing (horizontal) value stream. However, the horizontal flow is quite determined by the efficiency of (vertical) support functions like HR, Finance, Quality, Purchasing, Staffing, etc. We decided to not accept it as given constraint and dig into it by triggering Lean@SupportFunctions initiative. We aim to improve the integration of the internal flow into the value stream and make the internal support functions value driven and business aware. In this presentation we share the results and experiences of applying the same Lean approach to the...

A company’s hoshin kanri journey: ...

At the European Lean IT Summit 2012, Cesar Gon CEO of Ci&T, explained how he discovered Lean Thinking and started transforming his company’s culture. This year, Leonardo Mattiazzi, Ci&T Head of Europe and ASPAC operations, will focus on the innovation perspective of the lean journey: the difficulty of creating something truly innovative (disruptive) in a “business as usual” environment, the shortcomings they noticed in their planning process (hoshin kanri) relative to innovation using the concepts of “Lean Startup” – and its...

The Toyota Way – Information syste...

Håkan describes Toyota Industries Business Practices (TIBP) applied to the IS function of Toyota Material Handling Europe. Showing how the Toyota values are applied in the IS operating model. Giving concrete example of how the Toyota I_Site software and blackbox solution were launched in the global market place using TIBP during the various phases of the development and deployment. IS delivering value to the business by Hakan Borglund Toyota MHE from Institut Lean France...

Lean implementation and management commi...

Throughout the implementation of Lean in a corporate structure the enthusiasm and drive of the individual co-workers are key. This is a resource that can be either harnessed and channeled, or squandered and lost. One of the key factors that determine how this enthusiasm is made effective, or if it is lost entirely, is management commitment to the implementation and to the Lean mindset. Here we will explore management commitment, not from a cost-benefit perspective, but from the individual success-perspective.

The power of lean thinking in a developi...

What can we learn from technology advances in developing economies? A 2010 United Nations study found that cell phones are one of the most effective advancements in history to lift people out of poverty. Inexpensive cellular networks help remote villagers make informed and skillful decisions on when and where to bring their products to market, and for how much. While only 4% of households in Africa have Internet access, and few have bank accounts, more than 50% have cell phones — so the cell phone becomes the channel for communication, collaboration, commerce, and...