Klaus Petersen, Solar Group

Turn a disastrous ERP implementation into a successful one using Lean Company-wide ERP implementations are quite complicated, and unfortunately, they often turn into nightmares: long delays, cost overruns, business disruption, all this causing great damage to the company and the customers. The European sourcing and service providing company Solar started they own ERP implementation 4 years ago. After chaotic beginnings, they decided to capitalize on the lessons learned from their prior 5-year Lean journey to ensure a smooth, quality and customer-focused deployment of the...

Jael Schuyer, ING Bank

Jael is a Lean IT Master Black Belt (Senior Lean Coach) and Agile coach working for ING Bank in the Netherlands. At the moment Jael is working with David Bogaerts (co-presenter) on the Lean Agile enterprise transition in IT Domestic Banking of ING. Jael has worked as a Lean Coach since September 2005 and executed many Lean waves in ‘banking office’ and IT development. Before working as a Lean Coach, Jael was a Team Manager for ING. During this period she was introduced to Lean Management and experienced Lean from ‘the other side’. See the session about Combining...