Learning from the fast developing practi...

As Lean practice within IT grows and blends with complementary disciplines, including Agile, Scrum, ITIL, COBIT, Six Sigma, BPM, and others, we are learning new ways to solve big problems, and to create and leverage strategic opportunities. Steve Bell reflects on the current state of Lean IT, sharing examples from his practice as a Lean coach, researcher and author to show how enterprises—from global conglomerates to startups—are applying Lean IT principles and practices to drive innovation and operational excellence, and how you can apply these lessons learned and...

Breaking through the legacy of mass prod...

In the summit opening keynote session, Pr Daniel Jones presented: “Breaking through the legacy of mass production: is IT part of the problem or how could it really help to unlock the future?” Escaping the Legacy of Mass Production by Prof Daniel T Jones from Institut Lean France...

Transforming ICT Service Delivery throug...

The success of any ICT Service Delivery project hinges on how fast we can identify the problems, drill down to the root causes and continuously work towards improving upon them. The transformation story of a large ICT project at Ericsson is a classic example of one such successful engagement. It is a case study on how Lean Thinking can trigger a completely different mindset thereby bringing in a change in attitude and culture. This Application Development & Maintenance project was technically challenging and required 32 different skills across 9 functional areas from...

Service Desk – VOC: the heart of Lean in...

OobeyaIT – APTiTUDE at the Service Desk How did a Service Desk help lead the change of culture and improvement within a financial services organisation? The problem: IT management had changed from a service to project culture so CREATE side did not talk to the run side until to late. So the Service Desk was repeatedly solving things, performing unneeded tasks, had poor KPIs and tools, and higher costs. One year later and we were the Face-of-IT with measurable days saved in tasks, 80% satisfaction improvement, accelerated request fulfilment, happier staff and gave more...

Improve software development speed beyon...

Until the end of 2011, Theodo was a classic software consulting company proposing fixed-fee projects in waterfalls methods. During 2012 and 2013, we introduced the principles of agility and lean both in our core business activity and in our organisation as a company. And to say the least, we had some outstanding results which we are happy to share. Some of the key results presented: lead time on projects, client satisfaction, operational margin. For each indicator, I will describe what we did, what actually did not work … and of course what worked. ...