Indranil Das, Ericsson India Global Serv...
Indranil is working as Vice President, Solution Design & Delivery responsible for leading Ericsson’s business within Global Services Center India for global clients in Telecommunication, Media & Entertainment and Utilities. He comes with very rich experience in Global Delivery, Communication and ICT services. Before joining Ericsson, Indranil worked for PricewaterhouseCoopers and IBM where he was instrumental in pioneering global delivery model. Indranil is a member of the Ericsson’s Global Services Leadership team driving organization vision, long term...
Martin Chmelar, Tieto
For the last six years, Martin has been working as a Lean and Agile coach, mentor and consultant in Tieto, which is an IT company with 18 000 employees distributed over the world. He lives with Tieto teams and helps them and their customers achieve their goals, deliver more value, solve problems and improve efficiency, productivity and quality via adoption of Lean & Agile principles, practices and tools. Typical activities are coaching, facilitating Kaizen workshops and root cause analysis, training, problem solving and practice adoption. And, of course, encouraging...
Daniel Breston, Qriosity Limited
Workshop: IT going slow, reputation poor, service partners not delivering? Have you tried to lean your IT Service Management? Your budget is 30% Development and the rest keeping things running with a mix of internal and external IT teams. Your Service Desk does not add value as no one is paid to call them but you do get a lot of calls for help to fix or make a request. You are struggling to maintain compliance or introduce robust disaster continuity. Your PMO and Dev teams struggle to work with the Operations teams. Your SLAs are worthless. Any of this sound...