David Bogaerts, ING Bank

The ING Bank case study: In 2010 we started working Agile in our Internet Banking department (28 teams & 220 employees) and created nice results. It felt however as if we kept banging our heads against big issues all the time. Introducing technical improvements only helped to solve part of our issues, however we never seemed to get away from trouble shooting. Slowly we started to realize that if we wanted to make real progress, we had to deal with the real root cause: us as a management team. Organize ourselves as management and have the discipline of not disturbing...

Nelson Batista, Senior IT & Process...

Nelson has 15 years of GE experience holding various Global and European IT management roles. He has implemented large IT programs, driven acquisition IT integrations and ran several operations. See the workshop about  “Change management methodology and practice, experiences from a large multinational organization” Back to list of...

Oscar Perez Prieto, GE Healthcare

Oscar Perez Prieto is Experienced Process Excellence Leader with ten years of experience in the application of continuous improvement tools in both manufacturing and transactional processes. Certified as Black Belt by the Juran Institute, Oscar is currently a Lean Leader within the General Electric Health Care (GEHC) Organization. He is currently involved in the deployment of extensive CRM solutions across Europe and EAGM. As pivotal member of IT and Process Excellence Oscar is responsible for making sure the business processes are streamlined before digitalization. His...