From push to pull in IT: learning to create value for users is not a long, quiet river

Pushing tools to users and complaining that they didn't use them was easy enough. But when we started asking ourselves whether we were solving the right problems, and how to create value and measure this value creation, it turned out to be a rough path. Learn from Faurecia IT's experience on this matter, and how IT can progressively move away from being a commodity provider to become a business partner. Faurecia is the 6th automotive equipment supplier worldwide and IT has to support Just in Time plants, Product launches, Month end closes, Purchasing processes and many more in 320 sites and 34 countries. A session presented by Catherine Chabiron, IS governance and Lean Office director and Bertrand Eteneau who is CIO of the company.