Lean and ITIL: reaching to the (hidden face of) the moon

Lean and ITIL: reaching to the (hidden f...

ITILv2 certifies people, not organizations. Yet it’s a library of good practices that organizations are supposed to follow (or even be certified on under ISO 20,000). So, with predefined processes as a North Star to reach for, it’s very attractive to wanting to use Lean to improve them. Yet, when you first grasp the situation, you soon discover that the shiny, fixed, paper Moon map is nowhere to be found in reality. The further you look, the more you understand that there’s something else to that, and that you need to go on the other side of it to discover what’s...
Nicolas Stampf, BP2I

Nicolas Stampf, BP2I

Nicolas Stampf works with BP2I, a joint venture of IBM and BNP Paribas. He is a lean coach in IT Operations with a developing interest in creating respectful change in organizations using strength-based principles. He has mostly facilitated transversal kaizen workshops (business-developers-operations) where he helped teams (re)communicate and thereby solve the problems that prevented the whole process from functioning properly. Follow Nicolas on Twitter.