Leaders and Managers have specific roles to play in support of a Lean IT transformation. Unfortunately, many Lean IT initiatives are hindered by Leaders who delegate their role and/or Managers who unintentionally disable the effort. This scenario always ends with disappointing results at best, and an alienated, bitter IT staff (and their customers) at worst. The problem lies not in what Leaders and Managers wish to achieve in their organization, it lies in what they focus on and how they go about positioning their people for success.
Hundreds of books have been written on...
