Susana Jurado Apruzzese, Telefonica

Lean elephants: Lean Product Development in a large organization Telefonica, is one of the largest telecommunications provider in the world with operations in Europe, North America and South America. More than 3 years ago Telefonica began to apply the Lean Startup methodology to innovation projects. Lean Startup has allowed us to speed up the innovation process and do more with less, with a clear focus on market and customers. Applying Lean Startup at a large corporation is complex, but the benefits are many.     Biography: Susana is Innovation Manager and...

Silvia Cespa, BNL

Biography: Silvia Cespa started her IT career as a software developer for banking applications. In 1987, she joined the Italian bank BNL – Banca Nazionale del Lavoro – as a developer and project leader, where her role evolved into a process improvement and organization specialist. 5 years later, she had the opportunity to start deploying Lean management in the bank IT department. Since then, she and her team have applied the approach to the various fields of IT, involving 450 people, making BNL one of the most advanced IT departments in the Lean IT practice in...

Khuloud Odeh, Urban Institute

The power of Lean to modernize mission-driven organizations What can Lean teach us about the improvement of non-profit business processes? In 2014, The Urban Institute, the Social & Economic Policy Research Center based in Washington DC in the US, turned to Lean to help modernize organizational processes from the inside out, beginning with their grant and contract proposal development process. Responding to requests for proposals is the primary method for Urban to obtain new projects and funding, and it was identified by 68% of surveyed staff as being challenging,...

Malika Mir, Ipsen

Obeya as a management system for CIOs Malika Mir, CIO and Head of Digital for IPSEN Pharmaceutical, is using obeya to lead her department. She has setup obeya rooms in every one of her business units to manage project portfolios, and improve quality, delivery speed and customer satisfaction. She’s seeing a new organisation emerge with collaborating teams having a higher customer focus, simpler management processes, and improved work standards with IT suppliers. Malika has her own obeya she uses on a regular basis to coach her first-line managers in problem solving....