Transforming ICT Service Delivery through Lean

Transforming ICT Service Delivery throug...

The success of any ICT Service Delivery project hinges on how fast we can identify the problems, drill down to the root causes and continuously work towards improving upon them. The transformation story of a large ICT project at Ericsson is a classic example of one such successful engagement. It is a case study on how Lean Thinking can trigger a completely different mindset thereby bringing in a change in attitude and culture. This Application Development & Maintenance project was technically challenging and required 32 different skills across 9 functional areas from...
Indranil Das, Ericsson India Global Services

Indranil Das, Ericsson India Global Serv...

Indranil is working as Vice President, Solution Design & Delivery responsible for leading Ericsson’s business within Global Services Center India for global clients in Telecommunication, Media & Entertainment and Utilities. He comes with very rich experience in Global Delivery, Communication and ICT services. Before joining Ericsson, Indranil worked for PricewaterhouseCoopers and IBM where he was instrumental in pioneering global delivery model. Indranil is a member of the Ericsson’s Global Services Leadership team driving organization vision, long term...