Emmanuel Richard, BNP Paribas

While pulling the flow is a renowned key to lean improvements in industry, it is rarely seen in the world of IT. BNP Paribas’ central IT department decided experiment it in order to see what could be gained of this. Beyond the many difficulties it raised, the results materialized not only in dramatic operational improvements, but also in new lessons learned from this way of producing value for the customer. This presentation replicates the exact same working conditions the team faced throughout the project, thus inviting the audience to a personal journey inside this...

An IT manager goes to the gemba to engag...

How do you know if your teams and managers are aligned with your objectives? How do you get your teams to progress and better serve their users? An IT production manager at BNP Paribas will explain his challenge with involving his first-line managers in this process, and what he learned along the way.

Pascal Bedel, BNP Paribas

Pascal Bedel is Head of IT Architecture & Mutualized Services at the French leading bank, BNP Paribas. He manages teams of architects, engineers and administrators in the IT production service of the bank. He discovered Lean thinking and started deploying lean projects with his teams in 2012.