Nathalie Caron, BNP Paribas Fortis
Improving our colleagues’ working condition in bank agencies BNP Paribas Fortis is struggling to regain its customer satisfaction and operational quality. A Lean initiative has been launched to “Restore the client satisfaction by improving “IT working conditions” of the colleagues in Branches and Easy Banking Center”. This program is called 101 Quick wins. In her talk, Nathalie explained how they set up the program, do Problem solving using the PDCA and presented a concrete problem: the story of two asset managers who dramatically improved the satisfaction of...
Isabelle Decobecq, AG2R La Mondiale
Managing a complex digital project with obeya Here is a unique opportunity to visit a real-life obeya! In 2014, Nicolas, improvement leader with AG2R LA MONDIALE, a large mutual insurance group, proposed the obeya approach to improve project management in the company through team collaboration. He launched the pilot project with Isabelle, project director, who has accepted to share her own obeya with you. Nicolas will act as a manager visiting Isabelle’s obeya. Isabelle has been managing a highly critical project for her company for the past few months: automating...
Nicolas Volck, AG2R La Mondiale
Managing a complex digital project with obeya Here is a unique opportunity to visit a real-life obeya! In 2014, Nicolas, improvement leader with AG2R LA MONDIALE, a large mutual insurance group, proposed the obeya approach to improve project management in the company through team collaboration. He launched the pilot project with Isabelle, project director, who has accepted to share her own obeya with you. Nicolas will act as a manager visiting Isabelle’s obeya. Isabelle has been managing a highly critical project for her company for the past few months: automating...
Pierre Pezziardi, French government incu...
Successful Lean startups inside large national administrations: the French government recipe Since June 2013, Pierre has been mentoring more than 10 state startup teams inside the French administrations. Solving real world issues, they impact public procurement (Marchés Publics Simplifiés), social aids (mes-aides.gouv.fr), big data ressources (adresse.data.gouv.fr) or even taxis. Discover how Lean startup techniques can fit in such large organizations, and learn how our Government incubator manifesto can help you replicate a radical innovation factory inside your own...