David Bogaerts, ING Bank

David Bogaerts, ING Bank

The ING Bank case study: In 2010 we started working Agile in our Internet Banking department (28 teams & 220 employees) and created nice results. It felt however as if we kept banging our heads against big issues all the time. Introducing technical improvements only helped to solve part of our issues, however we never seemed to get away from trouble shooting. Slowly we started to realize that if we wanted to make real progress, we had to deal with the real root cause: us as a management team. Organize ourselves as management and have the discipline of not disturbing...
Marie-Pia Ignace, Institut Lean France

Marie-Pia Ignace, Institut Lean France

Biography: Marie-Pia Ignace is highly experienced in managing large operations in the service industry. She started her career as a station master at the French railway company. Twelve years later, she was in charge of a business unit at Atos Origin, managing 2,800 persons distributed over 8 call centers. She launched one of the first French online banks. Subsequently, she built and deployed the first Lean program at BNP Paribas. Since then, she has conceived and deployed Lean management programs for other major European companies, engaging more than 4,000 people in IT,...
Martin Chmelar, Tieto

Martin Chmelar, Tieto

For the last six years, Martin has been working as a Lean and Agile coach, mentor and consultant in Tieto, which is an IT company with 18 000 employees distributed over the world. He lives with Tieto teams and helps them and their customers achieve their goals, deliver more value, solve problems and improve efficiency, productivity and quality via adoption of Lean & Agile principles, practices and tools. Typical activities are coaching, facilitating Kaizen workshops and root cause analysis, training, problem solving and practice adoption. And, of course, encouraging...
Matej Kastner, Tieto

Matej Kastner, Tieto

From frustrated software developer demotivated by a few years of waterfall development, Matej Kastner has turned into an enthusiastic team leader who strongly believes in iterative methods, transparency and democratic leadership principles. Matej has 15 years of experience in programming, last 6 years working at Tieto, an IT company based in Finland and Sweden. His main focus is to create a great environment for his team to perform at their best. See the workshop about “Lean@TIPS: Lean transformation of large distributed product development” Back to...
Jael Schuyer, ING Bank

Jael Schuyer, ING Bank

Jael is a Lean IT Master Black Belt (Senior Lean Coach) and Agile coach working for ING Bank in the Netherlands. At the moment Jael is working with David Bogaerts (co-presenter) on the Lean Agile enterprise transition in IT Domestic Banking of ING. Jael has worked as a Lean Coach since September 2005 and executed many Lean waves in ‘banking office’ and IT development. Before working as a Lean Coach, Jael was a Team Manager for ING. During this period she was introduced to Lean Management and experienced Lean from ‘the other side’. See the session about Combining...