Sudip Pal, Ericsson India Global Services

Sudip Pal, Ericsson India Global Service...

Today industries are going through rapid and disruptive changes across the world. IT Companies that had been providing software & application services through traditional IT development model are increasingly turning to more innovative development practices to help them meet changing customer demands. Current ways of working result in repetitive manual tasks with avoidable waste of time and effort thereby causing lower C-Sat, low efficiency, less competitiveness and financial drainage. With services evolving faster each year and growing customer demands, mastering the...
Transforming ICT Service Delivery through Lean

Transforming ICT Service Delivery throug...

The success of any ICT Service Delivery project hinges on how fast we can identify the problems, drill down to the root causes and continuously work towards improving upon them. The transformation story of a large ICT project at Ericsson is a classic example of one such successful engagement. It is a case study on how Lean Thinking can trigger a completely different mindset thereby bringing in a change in attitude and culture. This Application Development & Maintenance project was technically challenging and required 32 different skills across 9 functional areas from...