Lean Data Center: A Telco Experience

Service Providers are complex organizations with several departments like IT, Service Support and Innovation. Andrea shared lessons from several Lean cases within Telecom Italia, the Italian leading Telco Service Provider. The experiences regard the Lean Data Center initiative and improvement of the Product Service Delivery and Service Assurance Processes. Andrea presented the approach he used and how he notably tailored Lean tools to a data center environment, the impact on people and the results he obtained. Specific issues of service environments were highlighted such...

Andrea Pinnola, Telecom Italia

Passionate about quality and people, he received the ‘Human Resources Development’ Award as head of the OSS Qualification department. Since 2008 he is leading and facilitating improvement activities and workshops in Telecom Italia IT Data Centers, Service Delivery, Service Assurance and Innovation departments, in order to help the adoption of lean practices throughout the company. He is also involved in Future Networks studies within the Technology Planning and Standard Coordination Group.